25 km

34 Jobs in und um Gelnhausen

1

Passende Jobs zu Ihrer Suche ...

... immer aktuell und kostenlos per E-Mail.
Sie können den Suchauftrag jederzeit abbestellen.
Es gilt unsere Datenschutzerklärung. Sie erhalten passende Angebote per E-Mail. Sie können sich jederzeit wieder kostenlos abmelden.

Informationen zur Anzeige:

Customer Satisfaction Specialist (m/f/x)
Büdingen, Hanau, Frankfurt am Main, Aschaffenburg, Gießen, Gelnhausen
Aktualität: 30.11.2024

Anzeigeninhalt:

30.11.2024, Exide Technologies GmbH
Büdingen, Hanau, Frankfurt am Main, Aschaffenburg, Gießen, Gelnhausen
Customer Satisfaction Specialist (m/f/x)
Aufgaben:
The Customer Satisfaction Specialist is the direct link between customer and our company inside each Exide plant. He/she represents the voice of the customer inside Exide, and is responsible for assuring customer satisfaction, support solving problem activities and ensure timely answers in order to solve claims and customer problems. Assure compliance with customer requirements according to Exide´s policies and follow-up customer audits. Implement all preventive and corrective actions and activities needed to meet all customer requirements. Leading crossfunctional teams focused on customer expectations, needs and requirements. Prepare, participate and follow up Customer Audits. Responsible to review and analyze audit results and customer requests / claims and share it across the plant. Participate and conduct internal audits (system, process and product). Participate and monitor in new projects and product and process homologations and re-qualifications. Perform awareness and training actions according to Customer requirements. Monitoring and updating KPI´s related to the customer (PPM, warranties, non-conformities, claims status etc.). Participate in working groups of problem solving, lessons learned, sharing and continuous improvement methodology (8D; FMEA; 6 sigma etc.). Taking responsibility that all special characteristics are correctly reported in DFMEA and PFMEA, control plan and related documents Follow internal escalation process when needed.
Qualifikationen:
Knowledge and interpretation of international quality standards - mainly ISO 9001 and ISO TS 16949 Understanding and application of quality tools (SPC, 8D and FMEA) Understanding customer requirements and focus on their satisfaction. Demonstrate deep understanding of customer's needs and expectations. Customer-orientated Automotive company experience Customer management Project Management skills Team work and relationship skills Communication skills Analytical skills Very good knowledge of German and good knowledge of English

Berufsfeld

Bundesland

Standorte