25 km
(Senior) Digital Transformation Manager (m­­/­­f­­/­­d) 23.03.2023 Schaeffler Automotive Aftermarket GmbH & Co. KG Frankfurt
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(Senior) Digital Transformation Manager (m/f/d)
Aktualität: 23.03.2023


23.03.2023, Schaeffler Automotive Aftermarket GmbH & Co. KG
(Senior) Digital Transformation Manager (m/f/d)
Management of Digital Transformation projects from first concept creation to go-live Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities Structured documentation of improvement actions Definition of aligned business concepts to improve customer experience Development of effective and efficient global business processes based on customer needs Calculation of benefit cases and business plans incl. scenario analysis Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications Definition of a global roadmap for customer experience improvements Alignment with regions on global requirements and roadmap
Successfully completed international studies in e.g. economics, business administration, business IT or comparable education Several years of international professional experience, preferably in a consultancy, technology company or similar job Several years of experience in concept and business case development as well as implementation of digitalization projects Experience in defining business processes, either in post-sales support, customer service or SCM Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial Very good knowledge in MS Office, especially Excel and PowerPoint Basic understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations Strong leadership skills like entrepreneurship, strategic as well as analytical thinking, willingness to change, goal orientation and customer orientation Strong communication skills combined with the ability to handle conflicts and high Team orientation High ability for abstraction and conceptual thinking as well as enthusiasm for customer orientation and digitalization Fluent in English spoken and written in addition with resilience, German is beneficial